IHS is seeking qualified caring individuals to assist the homeless of Oahu. If you want to make a difference in Hawaii’s community, IHS is the employer for you. IHS offers competitive wages and benefits including paid vacations and 401(k).
We currently have openings for:
- Guest Relations Specialist
- Outreach Specialist
- Guest Services Assistant
- Housing Program Associate
- Resident Monitor
- Resident Assistants
All candidates: As a condition of employment, all applicants must meet requirements of the particular position and agree to a pre-employment drug test, TB test, criminal background check, reference check, credentialing process, and medical assessment if it is job applicable.
Applicants may apply in person, or send resume, cover letter, and 3 references to:
Attn: Workforce Excellence/HR
350 Sumner St
Honolulu, HI 96817
E-mail: firstname.lastname@example.org (Microsoft Word or PDF only) or Fax: (808) 537-2697
Fillable Employment Application
Fillable Voluntary Self Identification
IHS is an Equal Opportunity Employer, Employer of National Service, and maintains a Drug & Alcohol-free Workplace.
Duties listed are not all inclusive.
Professionally receive, greet and direct all visitors, volunteers and guests as appropriate. Receive and screen incoming phone calls to departments, employees, and guests. Receive and direct messages to and from guests. Sign in and issue identification badges to all visitors/volunteers. Make announcements to staff and guests via the public address systems. Orient new guests and complete initial guest intake. Log and maintain an accurate account of day’s events. Maintain cleanliness and organization of reception area and filing system. Assist Guest Services and other Programs as necessary.
Must have the ability to work and communicate effectively with diverse populations of varying comprehension levels while maintaining a warm and welcoming attitude and treating all persons with dignity and respect. Possess excellent telephone etiquette with ability to multitask and work independently. Professional verbal/written communication skills and proven documentation skills. At least 1yr of office/reception experience or working with homeless and knowledge of Microsoft Word, Outlook, Excel and Access software. Must be flexible to work various days and schedules including weekends and holidays.
The Outreach Specialist (OS) functions as IHS’s primary provider of outreach services to homeless people living in the community. The OS works in partnership with other programs internal to IHS including CM programs, housing, medical services, and employment training and operations staff. The OS conducts regular outreach rounds to designated areas on a consistent basis and conducts targeted outreach to homeless individuals who may be in crisis or who have been identified as needing services. Additionally the OS provides referrals, supports, and linkages to external providers, completes regular documentation for the purposes of data collection and attends regular team meetings.
BA or BS in human services field with 1 year ½ years minimum direct work experience working with homeless, mentally ill, and addicted populations or 2 or more years direct service experience working with homeless, substance abusing, and mentally ill populations is preferred. Must have experienced homelessness, mental illness or substance abuse. Skilled in working under pressure and handling a large volume of cases. Able to demonstrate compassion and understanding of boundaries working with homeless individuals. Must have ability to think safely, critically and proactively when providing interventions to homeless, mentally ill individuals. May need to work occasional weekends and evening hours to meet the needs of persons served. Computer proficient in Microsoft Applications with strong interpersonal, written and verbal communication skills.
Will be responsible for facilitating the safety and welfare of IHS guests, visitors, volunteers and staff. Assistants will maintain the cleanliness of shelter will uphold policies, and provide assistance while treating guests with respect and dignity. Assistants will document daily, supervise in-house and community volunteers and provide support to other programs when needed.
Available to work a flexible schedule that includes evenings, weekends, and/or overnight shifts. Able to multi-task, work independently and exercise good judgment. Can communicate with diverse populations of varying comprehension levels. Possess good written communication and basic computer skills to ensure accurate and timely documentation. Have at least 1 year experience in providing excellent customer relations, homeless services, conflict resolution and crisis prevention and response. Knowledge or training in Human Services, CPR/First Aid/AED preferred. High School diploma or equivalent required.
Provides administrative support to Housing & Employment Director and other Housing Staff as needed to include creating and maintaining client databases. Professionally receives, screens, directs and/or takes messages for all incoming calls for clients and manages daily appointment calendars, especially supporting the Housing program by pre-screening calls, following up on appointments and assisting with client paperwork. Ensures efficiency of the Housing program and confidentiality of records and documentation of services. In addition, will be working with/motivating/coordinating clients in the field for community service activities about 1-2 days a week.
Minimum HS diploma/GED equivalent. Preferred Associate’s or Bachelor’s degree in the field of Human Services. Minimum 1 year of office and/or administrative experience supporting multiple staff. Must be highly organized and detail-oriented. Must be able to communicate effectively with a diverse population both verbally and in written form in a clear and concise manner. Must have excellent command of the English language. Ability to work under pressure while in stressful situations. Has excellent people and problem-solving skills. Proficiency in Microsoft and related software applications. Able to work independently, prioritize, multitask and document daily activities thoroughly.
Ensure the provision of a warm and welcoming environment of Ho’okipa (hospitality) through the coordination of the health, safety and welfare of IHS guests, visitors (VA staff, volunteers etc.) in a residential setting. Provide support to the Veteran Services Coordinator in the implementation of policies and procedures and the supervision of guests on site. Live in and rotate shifts on site to ensure client needs are met, house is safe and clean and overall client supervisory coverage is in place 7 days a week.
Knowledge of mental health/substance abuse and other issues confronting homeless veterans. Experience with working with disenfranchised individuals or Veteran population. Former Veteran status preferred. Possess excellent interpersonal and motivational skills as well as possess good verbal and written communication skills. Ability to deal with diverse populations of varying comprehension levels. Computer proficient with Microsoft email, Word and Excel. Able to effectively use household cleaning tools and appliances. Possess general knowledge of office equipment such as but not limited to telephones, photocopiers, scanners, etc. Valid Hawaii Driver’s License and clean traffic abstract to operate company vehicle(s) as necessary.
Facilitates the safety and welfare of IHS guests, visitors, and volunteers by maintaining service center grounds and working with residents to upkeep and keep grounds safe. Provides assistance with connecting residents to benefits, community resources and housing navigation. Fosters a community of respect and dignity. Assistants will document as required, supervise in-house and community volunteers and provide support to other programs when needed.
Available to work a flexible schedule that includes evenings, weekends, and/or overnight shifts. Able to multi-task, work independently and exercise good judgment. Can communicate effectively with diverse populations of varying comprehension levels. Possess good written communication and basic computer skills to ensure accurate and timely documentation. Have at least 1 year experience in providing excellent customer relations, homeless services, conflict resolution and crisis prevention and response. Knowledge or training in Human Services, CPR/First Aid/AED preferred. High School diploma or equivalent required.