IHS is seeking qualified caring individuals to assist the homeless of Oahu. If you want to make a difference in Hawaii’s community, IHS is the employer for you. IHS offers competitive wages and benefits including paid vacations and 401(k).
We currently have openings for:
- CBCM Case Manager
- Family Case Manager
- General Case Manager
- Outreach Specialist
- Housing Specialist
- Resident Assistants
All candidates: As a condition of employment, all applicants must meet requirements of the particular position and agree to a pre-employment drug test, TB test, criminal background check, reference check, credentialing process, and medical assessment if it is job applicable.
Applicants may apply in person, or send resume, cover letter, and 3 references to:
Attn: Workforce Excellence/HR
350 Sumner St
Honolulu, HI 96817
E-mail: firstname.lastname@example.org (Microsoft Word or PDF only) or Fax: (808) 537-2697
Fillable Employment Application
Fillable Voluntary Self Identification
IHS is an Equal Opportunity Employer, Employer of National Service, and maintains a Drug & Alcohol-free Workplace.
Duties listed are not all inclusive.
Provides quality case management to include supportive counseling, service coordination/advocacy, and crisis support. Develops and ensures that each client has a current individual service plan. Ensures that the client has access to transportation services as needed which may involve escorting/accompanying clients in the community. Develops a transition/discharge plan for each client no longer meeting the criteria for the level of care.
Ensures that client input is included in every step of the entire treatment and recovery process with a commitment to work with clients/ target population in community based settings.
Minimum Bachelor’s degree from an accredited university or college, preferably in social work, psychology, human services or related field with minimum 12 semester credit hours in courses such as psychology, counseling, criminal justice, human services, social work, social welfare, sociology or other behavioral sciences. Must have 1 ½ years of specialized experience in human services with an emphasis on working within public safety system, ex-offenders, parolees, and dual diagnosis. Access to vehicle and appropriate no-fault insurance with valid driver’s license and clean abstract. CPR and First Aid Certification (or able to complete at IHS). Must pass CPI (Crisis Prevention Intervention) training.
Coordinate intake/assessment and create/maintain documentation of service plan development coupled with short-term counseling and referrals for Micronesian guests. Work collaboratively with other departments to advocate for families to obtain the necessary support, skills and services to improve their quality of life and functioning in the community. Provide supportive counseling, connection to provision of safe, decent and affordable housing opportunities, problem solving and skill building assistance.
High School Diploma or equivalent required. Preferred Bachelors degree in Human Services or related field from accredited university with 12-15 semester hours in social sciences. One (1) to one and a half (1 ½) years experience supporting case management or other support services to disenfranchised individuals or homeless services setting. Must be bilingual in Chuukese/Marshallese. Experience with crisis intervention and de-escalation. Possess knowledge of community resources and able to work under pressure handling a large volume of cases. Computer proficient in Microsoft Office.
Intake interview leading to comprehensive assessment and development of individualized service plans. Crisis counseling, supportive counseling and referrals of guest to community resources to help develop skills and end homelessness. Documentation of services through progress notes that meet agency standards. Maintenance of clinical records as required by IHS standards a must. Knowledge of behavior management strategies, motivational strategies and compassion for persons served essential. May be asked to facilitate groups that educate and support our clientele.
At least one year of experience in the delivery of case management services with a Bachelor’s Degree preferred with a minimum of 12 semester credit hours in Behavioral Science Coursework (i.e. psychology, social work, criminal justice etc). Experience of 2-3 years with population may be substituted for education in some cases. Must have knowledge of community resources, able to work under pressure and handle a large volume of cases. May need to work on call shifts, occasional weekends and evening hours. Working knowledge of homelessness, mental illness, substance abuse, criminal justice system, dual diagnosis, motivational interviewing and its related issues.
The Outreach Specialist (OS) functions as IHS’s primary provider of outreach services to homeless people living in the community. The OS works in partnership with other programs internal to IHS including CM programs, housing, medical services, and employment training and operations staff. The OS conducts regular outreach rounds to designated areas on a consistent basis and conducts targeted outreach to homeless individuals who may be in crisis or who have been identified as needing services. Additionally the OS provides referrals, supports, and linkages to external providers, completes regular documentation for the purposes of data collection and attends regular team meetings.
BA or BS in human services field with 1 year ½ years minimum direct work experience working with homeless, mentally ill, and addicted populations or 2 or more years direct service experience working with homeless, substance abusing, and mentally ill populations is preferred. Must have experienced homelessness, mental illness or substance abuse. Skilled in working under pressure and handling a large volume of cases. Able to demonstrate compassion and understanding of boundaries working with homeless individuals. Must have ability to think safely, critically and proactively when providing interventions to homeless, mentally ill individuals. May need to work occasional weekends and evening hours to meet the needs of persons served. Computer proficient in Microsoft Applications with strong interpersonal, written and verbal communication skills.
Maintains landlord/rental management relations and is responsible for on-going assessment, service plan development, short-term counseling and referrals for program-eligible clients. With a warm and welcoming attitude, assists clients with their service needs by helping them to determine the objectives needed to reach their goals; creates and maintains individualized residential plans, sets goals, interventions and performance measures for eligible clients. As requested, based on business needs, will provide outreach services to homeless people living in the community. Works with other internal IHS programs (Medical, Case Management etc) and other partnering providers’ housing department staff ensuring that homeless individuals who are appropriate have initiated the application and qualifying process for applications for entrance into appropriate housing. Counsel according to the service plan/community resources and refers clients to community resources. Works closely with clients meet tenancy requirements. Chart and document as directed by funding sources and IHS policy. Inspects rental units and assists in conducting on-site behavior training including tenant safety education. Provides life skills training and Housing Assessment when needed.
Bachelors Degree in Social Sciences or Human Services preferred. Associates degree with 12 semester credit hours of behavioral or social sciences credits with at least 1 year experience in human service field assisting clients to obtain housing, provide counseling and/or life skill resources. Experience working with substance abusing, and mentally ill clients. Ability to communicate effectively with diverse groups of people with individualized needs in a counseling setting. Able to work under pressure while in stressful situations and handle a high volume of cases. Possess strong written/verbal communication, interpersonal skills, and organizational skills. Computer proficient using Microsoft Word, Excel, and database applications. Able to work independently, prioritize, multitask and document daily activities thoroughly. Valid driver’s license, clean driving record, proof of No-Fault Insurance. Must be able to pass CPI (Crisis Prevention Intervention) and CPR/First Aid
Works collaboratively with programs to identify and arrange scheduled pick ups and drop offs of potential guests and residents from service centers and the community. Ability to deliver exceptional customer service in the transporting of guests and assist them with educating about the many services of IHS and the orientation process.
CDL license preferred with clean drivers abstract. Must be able to work various days and schedules. Ability to work and communicate with diverse populations of varying comprehension levels. Possess excellent customer service skills. Can multitask, work independently and exercise good judgment. Two years of prior driving/transportation experience.
Facilitates the safety and welfare of IHS guests, visitors, and volunteers by maintaining service center grounds and working with residents to upkeep and keep grounds safe. Provides assistance with connecting residents to benefits, community resources and housing navigation. Fosters a community of respect and dignity. Assistants will document as required, supervise in-house and community volunteers and provide support to other programs when needed.
Available to work a flexible schedule that includes evenings, weekends, and/or overnight shifts. Able to multi-task, work independently and exercise good judgment. Can communicate effectively with diverse populations of varying comprehension levels. Possess good written communication and basic computer skills to ensure accurate and timely documentation. Have at least 1 year experience in providing excellent customer relations, homeless services, conflict resolution and crisis prevention and response. Knowledge or training in Human Services, CPR/First Aid/AED preferred. High School diploma or equivalent required.